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Privacy Policy

Effective Date: 5/31/2025
Last Updated: 5/31/2025
 

At Tolerance Stack ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tolerance-stack.com (the "Site") or make a purchase from us.
 

By using our Site or services, you consent to the practices described in this Privacy Policy.
 

Information We Collect

Personal Information You Provide

When you make a purchase or create an account, we collect:

  • Contact Information: Name, email address, phone number

  • Billing Information: Billing address, payment method details

  • Shipping Information: Shipping address, delivery preferences

  • Order Information: Products purchased, order history, preferences

  • Communication Records: Customer service interactions, support requests
     

Information Automatically Collected

When you visit our Site, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages visited, time spent on site, click patterns, referral sources

  • Location Data: General geographic location based on IP address

  • Cookies and Tracking Data: As described in our Cookie Policy below
     

Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction verification and fraud prevention data

  • Shipping Partners: Delivery status and tracking information

  • Marketing Partners: Demographic and interest data (only if you consent)
     

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Customer Service

  • Process and fulfill your orders

  • Communicate about your purchases and account

  • Provide customer support and technical assistance

  • Handle returns, exchanges, and warranty claims
     

Business Operations

  • Maintain accurate business records as required by law

  • Analyze website usage and improve our services

  • Detect and prevent fraud or unauthorized activities

  • Comply with legal obligations and resolve disputes
     

Marketing Communications (With Your Consent)

  • Send promotional emails about new products and special offers

  • Provide personalized product recommendations

  • Notify you about relevant updates and company news

Note: You can opt out of marketing communications at any time.
 

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
 

Service Providers

We share information with trusted third-party service providers who assist us with:

  • Payment processing (credit card companies, payment gateways)

  • Shipping and fulfillment (shipping carriers, logistics partners)

  • Website hosting and maintenance

  • Email/newsletter marketing services (only if you consent to marketing)

  • Customer support tools
     

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests

  • Protect our rights, property, or safety, or that of others

  • Investigate potential violations of our Terms of Service

  • Prevent fraud or other illegal activities
     

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
 

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.
 

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality (shopping cart, checkout process)

  • Performance Cookies: Help us understand how visitors use our site

  • Functional Cookies: Remember your preferences and settings

  • Marketing Cookies: Used to deliver relevant advertisements (only with consent)
     

Your Cookie Choices

You can control cookies through your browser settings, but disabling essential cookies may affect site functionality.
 

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure payment processing systems

  • Regular security assessments and updates

  • Access controls and employee training

  • Secure data storage and backup procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
 

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations (typically 7 years for transaction records)

  • Resolve disputes and enforce our agreements

Marketing data is retained until you unsubscribe or request deletion.
 

Your Privacy Rights

Depending on your location, you may have the following rights:
 

All Users

  • Access: Request information about the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Opt-Out: Unsubscribe from marketing communications at any time
     

California Residents (CCPA Rights)

  • Right to Know: Request details about personal information collected, used, or shared

  • Right to Delete: Request deletion of personal information (subject to legal exceptions)

  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)

  • Non-Discrimination: You will not be discriminated against for exercising these rights

To exercise your rights, contact us at [privacy email] with your request and verification information.
 

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
 

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
 

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending email notification (for significant changes)

  • Updating the "Last Updated" date at the top of this policy
     

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Tolerance Stack
Email: sales@tolerance-stack.com

For privacy-related requests, please include "Privacy Request" in the subject line.
 

Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, without regard to conflict of law principles.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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